Thank you for shopping with DK Printworld. We value your satisfaction and aim to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
Eligibility for Returns
- Returns must be initiated within 7 days of receiving the product.
- Items must be unused, in their original condition, and include all packaging, tags, and accessories.
- Proof of purchase, such as the order confirmation or receipt, is required.
- Due to the nature of digital products, they are non-refundable / non-returnable once downloaded.
How to Initiate a Return
- Contact Us: Reach out to our customer support team at indology@dkprintworld.com to request a return authorization.
- Provide Details: Share your order details and reason for the return.
- Ship the Item: Once approved, securely pack the product and ship it to the return address provided by our team. Please ensure the package is trackable to avoid any issues.
- Return address: Vedasri F-395, Sudershan Park, New Delhi, Delhi 110015
Refund Process
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days and credited to the original payment method.
- Shipping fees (if any) are non-refundable, except in cases where the return is due to a defect or error on our part.
Exchanges
- If you received a defective or damaged item, we will replace it at no additional cost.
- Exchanges are subject to stock availability.
- Exchanges will be processed within 4 business days of receiving the returned product.
Important Notes
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item.
- Any items returned without prior authorization will not be accepted.
Contact Us
If you have any questions or concerns about our return policy, please contact us:
- Email: indology@dkprintworld.com
- Phone: 011 4172 2626
- Address: Vedasri F-395, Sudershan Park, New Delhi, Delhi 110015
We appreciate your trust in us and look forward to serving you better in the future!